CUSTOMER SUPPORT

KS8 Heatmap Support — Installation, Licensing, Delivery and Account Help

Use the authenticated customer account for private licence, order, download, activation, and support details.

View live pricing Customer account

Send safe diagnostic information

  • Your account email and the safe order or licence reference.
  • The Core or Pro edition and application version.
  • A concise description of the step that failed and the displayed safe error code.
  • Operating system, Bookmap, and Java versions when the issue concerns installation.

Never send secrets

Do not send raw serials, passwords, owner credentials, private keys, payment credentials, or full payment-card information. KS8 support should not request those values.